By placing an order you agree to the following:
You may request a refund within 24 hours of your purchase for any reason and receive one. Thereafter, refunds will be issued only if we do not obtain your correct discharge document within the timeframes listed on our FAQ page (or within 3 business days for burial or funeral related requests).
Photocopy Quality of Documents
You understand that we cannot control the reproduction quality of discharge documents provided by the US Government. Sometimes these papers are blurry or otherwise imperfect, especially with older discharge dates. You will receive a high-resolution digital copy by email, and a hard copy by traditional mail. We give you exactly what the government gives us. Photocopy quality is not in our control.
You agree to hold Veterans Home Access, LLC dba DD214Direct.com harmless from any and all claims related to the acquisition of your discharge documents (or the consequences of our failure to do so) beyond a refund of the money you paid.
All content on this site is the property of Veterans Home Access, LLC.