I've Been Getting the Runaround about Delays in Getting My DD214, Can You Help?

At DD214Direct.com, we take pride in treating veterans with the respect and appreciation they deserve.

As a company founded by veterans, for veterans, we understand the sacrifice you've made for your country, and we are committed to helping you get the documents you need so you can start to enjoy the many benefits and opportunities you have coming to you.

In normal times, our turnaround time for most records requests averaged about 10 business days; however, these are not normal times. When the coronavirus pandemic reached its spring peak, many government agencies shut down to adhere to strict health and safety guidelines. And, while the majority of those agencies have reopened, many are operating slower than they typically would as they work to address a backlog of requests.

The National Personnel Records Center (NPRC), for example, was closed from March 23 through June 23 of this year, after which they began a gradual reopening process. As of October 5, the NPRC is still prioritizing what they consider emergency records requests: those associated with medical care, burials, homeless veterans, VA home loan guarantees, and employment opportunities.

If you fall into one of these categories, be sure to let one of our team members know when you call (800) 891-9285 to order your DD214.

We are still the fastest option available to get your DD214.

DD214Direct.com has remained open throughout 2020 to serve our veterans and military families. Our dedicated team of researchers, IT professionals, and experienced government liaisons works with 75 different government agencies to help you get your records faster and with less hassle than if you tried to go it alone. We can even email you a copy first before we send your hard copy through the mail.

Yes, there may still be some delays, but rest assured we are working diligently to fulfill all orders as they come in, and we still aim to submit your request the very same day we receive it.

At DD214Direct.com, we understand how important it is to have a copy of your (or your loved one's) DD124 when you need it, whether to apply for health care benefits, show proof of service for a job application, qualify for disability reimbursement, or to make funeral and burial arrangements for a deceased veteran family member.

We guarantee that we will make the process as simple as possible, and we stand behind the work that we do.

At this time, our COVID Discount of $20 off your order still applies as we work hard to fulfill each and every request. Once you are ready to order your military service records, you have two options: You can call us directly at (800) 891-9285, or you can start the order process online right from your mobile phone, tablet, or computer.

Veteran-owned DD214Direct helps you get the documents you need, when you need them.

Our cutting-edge technology platform and keen knowledge of government protocol and procedure allow us to deliver your documents faster than you could get them on your own. First, we digitize both your request and the returned documents, using electronic signatures to avoid extra time with the postal service. We also integrate email and fax throughout our entire process, while many agencies do not. 

To further expedite the process, our team ensures your initial request is filled out properly the first time and includes the necessary supporting documentation so that it doesn't bounce back. In addition, we break up multiple requests (DD214, OMPF, etc.) so that each piece is handled separately and one does not delay the other. 

Once your request is processed, DD214Direct becomes your personal advocate, working directly with the agency that holds your records (currently there are about 75 independent agencies) and immediately responding to any agency issues on your behalf. In many cases, DD214Direct is able to advance your request to a higher-priority workflow. Finally, we have team members at many locations to drop off and pick up documents. 

Much like paying a small fee to have your taxes done by a professional, DD214Direct provides the service and convenience you’ve been hoping for, plus we make it a lot easier. Once we locate your DD214, we can email you a copy immediately—a service not offered by the government. And tracking your request through us is simple, so you never have to worry about long hold times and inconclusive answers.

Ready to get started? Click here to begin the order process.