As the COVID-19 pandemic continues to threaten the lives of millions of Americans, businesses and government agencies across the country have been taking steps to prevent the spread of infection and comply with widespread social distancing rules. Not surprisingly, this includes many of the facilities our team frequents to locate and retrieve copies of your military discharge documents, a number of which are now either closed or providing limited services. According to the National Archives website: "National Archives research rooms and museums [including those located in Presidential Libraries] are closed to the public until further notice and the National Personnel Records Center is servicing only urgent requests related to homeless veterans, medical emergencies, and funerals."

What does that mean for your DD214 order?

DD214Direct remains open and we are still the fastest way to get your DD214, OMPF, and other military service records. However, there may be delays in fulfillment due to the limitations being enforced by government agencies as they work to prevent the spread of COVID-19. Rest assured, your order is very important to us and our expeditors will continue to advocate on your behalf so that we can deliver your DD214 to you as quickly as possible.

  • If your request is among those considered urgent (i.e. those relating to homeless veterans, medical emergencies, or funerals): Please let our team know when you call us at 800.891.9285 or when you request your DD214 online.
  • For all other requests: While many of the necessary agencies are currently closed, if you order now, we will submit your information the day they open to ensure the fastest retrieval time when things are back to normal.

Veteran-owned DD214Direct can help you get the documents you need, when you need them.

Our cutting-edge technology platform and keen knowledge of government protocol and procedure allow us to deliver your documents faster than competitors. We physically stand in line at the records repository and manually coordinate your order, freeing up your time and easing your worries about whether or not you will get your DD214. Much like paying a small fee to have your taxes done by a professional, DD214Direct provides the service and convenience you’ve been hoping for, plus we make it a lot easier. Instead of having to download, print, sign and fax your document request form, you can submit your order directly through our website with the ease of e-signature technology from a desktop, laptop or mobile device. Once we locate your DD214, we will email you a copy immediately—a service not offered by the government. And tracking your request through us is simple, so you never have to worry about long hold times and inconclusive answers. Ready to get started? Click here to begin the order process.