Frequently asked questions

Answers to all of your questions about DD214 Direct.

How long does it take?

That depends. Usually we process your request the same day in our office and submit it to the government the next business day. See the table below. Requests for funeral or burial reasons can typically be delivered within 3 business days. Note: you will receive a scanned copy of your DD214 by email first, and a hard copy by mail several days later.

Timelines below are based on the listed discharge years
ARMY 1961-Present
Avg. 10 business days
About 2-8 weeks
NAVY 1953-1994
Avg. 10 business days
2-3 weeks
2-4 weeks
USAF 1965-2003
Avg. 10 business days
About 2-8 weeks
2-3 weeks
USMC 1953-1997
Avg. 10 business days
2-4 weeks
2-4 weeks
USCG 1953-Present
Avg. 10 business days
2-4 weeks
1 to 45 days depending on several factors.

How is DD214Direct more convenient than requesting my DD214 directly from the National Archives?

For one, you aren’t required to download, print, sign, and fax your request. You can submit your order directly through our website with the ease of e-signature technology from a desktop, laptop, or mobile device. Instead of your request trickling through the government’s large call center, we physically stand in line at the records repository and manually coordinate your order. Tracking your request through us is easy, whereas tracking your request through the government is difficult and frustrating; expect long hold times and inconclusive answers.

What if I need multiple DD-214s?

Unlike other DD214 research firms, we try to provide all requested DD214s for one price when ordered at the same time if they are in the same location and for the same veteran. They may not all be available at the same time. If the DD214s are not in the same location, there is a fee of $35 per additional DD214. We will let you know if there are additional fees before we start the search.

Can’t I get my DD214 for free?

Yes, you can get one for free directly from the government. You can get more information by calling the National Archives at 1-866-272-6272.

Is my DD214 available on eBenefits?

It might be if the veteran is recently discharged. You can get more information here

Why should I pay this fee to you to get a DD214?

Our process is easier and faster than dealing directly with the government. We physically stand in line, so you don’t have to. By working with an expeditor like us, your request is hand-submitted at the counter instead of the government’s large call center. Our clients want to avoid the headache of long hold times and unpredictable turnarounds.

What is your refund policy?

You may request a refund within 24 hours of your purchase for any reason and receive one. Thereafter, refunds will be issued only if we do not obtain your correct discharge document within the timeframes listed on our FAQ page (or within 3 business days for burial or funeral related requests). Refunds will not be issued in the event that a government agency provides written notice that there is no record of military service.

I need this for a burial service. Will I get it in time?

Be sure to specify this when placing your order. We can usually process requests for burial or funeral reasons in 3 business days.